F.A.Q.

DELIVERY INFO

What delivery service do you use?

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed.

We ship orders via Posthaste couriers, New Zealand couriers and NZ Post Courierpost.

International orders are shipped via Courierpost.

New Zealand Delivery:

Urban flat rate: $7

Rural, PO Boxes, Waiheke $12

New Zealand orders over $100 FREE shipping

Australia Delivery:

Sent tracked delivery by NZ Courierpost. Receiver to pay any taxes or duty.

NZD $20

Orders over $225 shipping is free

USA, Canada, UK & Ireland, Denmark, France, Germany, Switzerland, Singapore:

Sent tracked delivery by NZ Courierpost. Receiver to pay any taxes or duty.

NZD $40

Orders over $250 shipping is free

If your location is not listed above and you would like to order some NatFem products, simply email us and provide the following information:

  • The items (and quantities) you would like to purchase
  • Your delivery address

I will then work out the shipping for you and send you a custom order for payment. Once paid, I will ship the order to you.

Georgina x

How Can I Track My Order?

Once you place your order online, we send you a confirmation email and then tracking info and shipping updates.

How Long Does An International Order Take To Arrive?

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves the Archeus Apothecary, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left us. We advise you to keep an eye on the tracking via the email you will receive from us once the order has been scanned into the courier's system.

PRODUCT INFO

Howdo I use NatFem vulvovaginal moisturisers?

You only need to use a very small amount of the balm per application. Get some of the balm on a fingertip and gently apply to the affected area. If using on the genital area, apply some to the vulva and vaginal opening.

You can also use the balm and oil anywhere else on the body too. Many people use the balm for lips and any dry or itchy skin elsewhere on the body. NatFem Original Oil makes a beautiful body moisturiser.

Can NatFem vulvovaginal moisturisers be used for intimacy?

Many customers say how NatFem vulvovaginal moisturisers have helped ease painful sex. It can be used by both partners (which can be quite fun!).

Some women tell me they ‘preload’ with NatFem balm before sex, others apply the balm as part of foreplay. It can also help to apply a small amount over the next few days to help keep things comfortable.

Do not use with condoms though as the vegetable oils will make the latex split.

They can be used with silicone toys.

Can NatFem Balm be applied before having a smear test?

Yes it can.

Do you have to be going through menopause to use this range of products?

No you don’t, but I have formulated each product in response to common needs and issues through and beyond this transition. However, anyone can use the products. NatFem Balm for example makes a beautiful nappy rash and nipple balm!

I'm a health professional, can I use NatFem in clinic?

Absolutely. I have special sample packs available for health
professionals to purchase for use in clinic. There is info and a contact form
for you here.

Why does NatFem Balm seem to help reduce UTI's?

A key factor for the reason it seems to help with UTI’s is that it does not contain any glycerin. Glycerin is a common ingredient in a wide range of skincare products and it sets up conditions for ‘bad bacteria’ to
thrive. You can read more about glycerin and the vaginal and vulval biome here.

Why does NatFem Balm seem to ease itching?

NatFem Balms are made using traditional processes which enable me to infuse the base oils with a range of medicinal herbs. One of them in particular, Stellaria media, is a specific herb that has been used
traditionally for soothing hot, itchy skin conditions.

I'm in perimenopause and I don't know what products I need, can you help?

If you have any questions you are welcome to get in touch.

Is the NatFem Collection organic?

Most of the ingredients used to make our products here at Archeus, are certified organic, or grown organically. In the ingredients list on each product page I indicate which ingredients are certified.

However the products themselves do not have their own organic certification as it is simply too expensive for me to do that at this time.

Whatis the expiry date of NatFem products?

One of the benefits of anhydrous (no water) balms is that they have a very long shelf life.

I put a three-year shelf life on the balms and 20 months on the oil serums.

The expiry date label on the bottom of the jars and bottles has the format MONTH/YEAR.

Do your products contain any nasties?

No they don’t. We love working with the healing power of nature and with ingredients that support health and wellbeing. We DO NOT use any of the following: steroids, hormones, glycerin, silicones, petrolatum, mineral oil, paraffin wax, PEGs, synthetic glycols, parabens, formaldehyde donors, artificial colours and fragrances.

ARCHEUS INFO

Where is Archeus located?

The Archeus Apothecary is located in Havelock North, Hawke’s Bay, New Zealand.

Is the Archeus Apothecary open to the public?

No it is not. But occasionally I do run workshops here for VERY limited numbers of people. I will post information about these on the Archeus website, newsletter and social media channels.

Do you have stockists?

We do have some stockists here in New Zealand, but to be honest our model is not to be in every shop on the high street. The way we grow and gather many of our ingredients keeps us deeply connected with the rhythms
of nature and creates limits around what we can sustainably produce each year. This is why the main focus for us is connecting with you for orders via our website.

We do make clinic samples available for healthcare professionals so they may use NatFem in clinic.

You can find out more information here.

What do you do for sustainability?

We grow (organically), harvest and process many of our ingredients on site.

We operate on solar power.

All plant material left over from the traditional processes we use here to make Archeus products (including the NatFem collection) is returned to the earth in compost.

We do what we can to minimize the use of plastic and other non-recyclable materials. We reuse packaging when we can (e.g. we use packaging our jars come in, to wrap tincture bottles to help protect them when out for delivery).

We donate to ecological projects including the ecological restoration activity at Argyll East Primary School, the Tiwaiwaka project and to the Millennium Seed Bank at Kew Gardens.

Do you offer individual coaching?

Yes I do.

I have trained in a range of disciplines including menopause health, herbalism, reiki, shamanic healing, aromatherapy, spiritual mentoring and end of life care. I am a member of the International Coaching Federation ICF, the Climate Change Coaching Alliance, International End-of-Life Doula Association, and currently working towards my registration as a clinical hypnotherapist.

To book a session please visit my coaching website georginalangdale.com

Contact form

If you have any other questions drop me a line and I'll get back to you as soon as I can.